Use your Teams status

If you don’t want to be disturbed by calls for a short period of time, set your status on Teams to Do Not Disturb. Click here to learn more about setting your Teams status.

Do 4-digit extension codes work on Teams phones?

Yes. Enter the 4-digit extension as you normally would, and then select it from the drop-down list in your dial pad to confirm.

I'm not receiving any calls!

• Make sure you have your phone line set to Don’t Forward.

• Check your Teams notification settings to make sure you have notifications and sound turned on for incoming calls. Click here to learn more.

• Turn up the volume on your device.

I can’t hear the other person/they can’t hear me.

• Check your default microphone and speakers. Click here to learn more.

• Turn up the volume on your device.

My line rings for too long/too short a time.

You can change the duration of the ring in the Call Forwarding and Handling section of your settings. Click here to learn more about your call handling settings.

Support