1 Before You Start
2 Get Started with Teams Phone
3 Calls and Call History
4 Voicemail
5 Call Forwarding, Call Groups, and Simultaneous Ring
6 Delegates & Auto Attendants
7 FAQs & Best Practices
8 Support

Before You Start

The instructions included on this page refer to the calling feature within the Microsoft Teams desktop application. Check your Teams menu to determine if you have this feature.

For Teams desk phone instructions, please click here.

Teams Phone Glossary

Learn the terms so you can navigate Teams Phones with confidence.

Get Started with Teams Phone

Access call settings - Microsoft Support

Change your default mic, speaker, or camera - Microsoft Support

Choose ringtones - Microsoft Support

Make a test call - Microsoft Support

Set call answering rules - Microsoft Support

The call answering rules help you…

Configure how long your phone line rings
Configure ringing on multiple devices or numbers
Redirect unanswered calls

Calls and Call History

Make a phone call - Microsoft Support

Answer a call in Microsoft Teams - Microsoft Support

Put a call on hold - Microsoft Support

Transfer calls in Microsoft Teams

View your call history - Microsoft Support

Voicemail

Adjust voicemail settings & greeting - Microsoft Support

Check your voicemail - Microsoft Support

Manage out of office voicemail - Microsoft Support

Call Forwarding, Call Groups, and Simultaneous Ring

Set up call forwarding - Microsoft Support

What is call forwarding?

Create & manage call group - Microsoft Support

What is a call group?

ITS recommends adding a maximum of 5 people to a call group. The caller on the other end of the line will hear 20 seconds of ringing for each person in the group if the call is not answered, which can deter them from leaving a voicemail.