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WiFi for Students - Connecting on Windows

WiFi for Students - Connecting on Windows

Before You Start

Please complete these steps prior to arriving on campus.

  • Determine your Windows operating system and update if necessary

  1. Open the Start menu by clicking the Windows icon image-20240507-192144.png at the bottom of your screen

  2. Open Settings by clicking the gear icon.

  3. Click Update & Security.

  4. Click the Check for updates button.

  5. Apply all required updates.

  6. Restart your computer.

  7. Repeat these instructions until the Check for updates button says You’re up to date.

Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you have a paid-for antivirus software on your computer, you must fully update it.

  1. Open a browser (such as Edge, Chrome or Firefox)

  2. Navigate to https://www.clarku.edu/offices/its/a-z-service-catalog/antivirus/

  3. Follow the detailed instructions on this page which includes the following steps:

    1. Receive a unique registration link

    2. Create a Sophos Home Account

    3. Download and Install Sophos

      1. Click here for step-by-step Windows installation instructions

Connect to Clark WiFi

Please complete the following steps when you arrive on campus.

  1. Click the Wi-Fi icon in the taskbar at the bottom of your screen.

  2. Click on ClarkWiFi.

  3. Click Connect.

  4. Enter your Clark account credentials (full email address and password).

  5. Click Ok.

  6. Click Connect.

Troubleshooting

  1. Click the Wi-Fi icon in the taskbar along the bottom of your screen.

  2. Click on ClarkWiFi.

  3. Click Disconnect.

  4. Click Connect.

  5. Test your Wi-Fi by navigating to a preferred non-Clark website.

Support

ITS Help Desk

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

Academic Commons, Plaza Level