/
WiFi for Students - Connecting on Mac

WiFi for Students - Connecting on Mac

Owned by Tess Walsh
Last updated: Jan 15, 2025
2 min read

Before You Start

Please complete these steps prior to arriving on campus.

  • Click the Apple icon in the upper left corner of your screen and select System Settings.

  • In the left pane in the System Settings window, click Network.

  • Select Firewall.

  • Enable Firewall by clicking the toggle button and inputting your computer username and password.

  1. Click the Apple icon in the upper left corner of your screen.

  2. Click About This Mac

  3. Click Software Updates.

  4. If you see the text “Other updates are available”, click More Info.

  5. Install all required operating system updates.

  6. Restart your computer.

  7. Repeat these instructions until there are no additional operating system updates.

  1. Click the Apple icon in the upper left corner of your screen.

  2. Select System Settings.

  3. If updates are available, you’ll see text reading Software Update Available at the top of the left pane. Click on it.

  4. In the Updates Available section, click the button labeled Update Now.

  5. Agree to licensing terms and conditions.

  6. Wait while the updated OS downloads to your computer.

  7. Your computer will restart automatically.

Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you have a paid-for antivirus software on your computer, you must fully update it.

  1. Open a browser (such as Edge, Chrome or Firefox)

  2. Navigate to Antivirus on your Computer

  3. Follow the detailed instructions on this page which includes the following steps:

    1. Receive a unique registration link

    2. Create a Sophos Home Account

    3. Download and Install Sophos

      1. Click here for step-by-step instructions for Mac OS installation

Connect to Clark WiFi

Please complete the following steps when you arrive on campus.

  1. Click the Wi-Fi icon in the taskbar in the upper right of your screen.

  2. Click on ClarkWiFi.

  3. Enter your Clark account information (full email address and password).

  4. Click Join.

  5. If a window appears asking you to Verify Certificate, click Continue.

    1. If prompted, enter your computer credentials.

    2. Click Update Settings.

Troubleshooting

Reset your Wi-Fi Connection

  1. Click the Wi-Fi icon in the toolbar along the top of your screen.

  2. Turn Wi-Fi off.

  3. Turn Wi-Fi on.

  4. Click on ClarkWiFi.

  5. Test your Wi-Fi by navigating to a preferred non-Clark website.

Turn off Private Addressing

This troubleshooting step is applicable to devices with MacOS Sequoia or above.

  1. Click the Apple logo in the upper left corner of your screen. Click System Settings.

  2. From the left pane, click Network and then Wi-Fi.

  3. Click the Details button for ClarkWiFi.

  4. Make sure Private Addressing is turned off.

Support

ITS Help Desk

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

Academic Commons, Plaza Level