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Before You Start

  • Determine the make and model of the specific printer you’re mapping to.

  • Connected to the Clark network via WiFi, ethernet, or VPN (if remote).

  • These instructions will only work on Mac computers running MacOS 13 or higher. Determine which version of MacOS your device uses: Apple - Determine MacOS

  • Have the printer name and printer file path nearby. This information is given to you by the ITS Help Desk.

Instructions

Setting Up

 Download printer driver on a university-owned Mac

  1. Click on the Kandji icon in the upper right section of the toolbar across the top of your screen.

  2. Click Kandji Self-Service.

  3. In the left pane, click Utilities.

  4. Locate the correct driver for your printer model and click Install.

  1. Click the Apple logo in the upper left corner of your screen and select System Preferences.

  2. Click Printers & Scanners.

  3. In the Printers & Scanners window, click the lock icon in the lower left to unlock (enter your password). Once unlocked, click the plus sign (+) down at the bottom.

image-20240320-155111.png

  1. The next steps are dependent upon which type of printer you are mapping. Please click the correct printer type below to continue:

    1. Canon

    2. HP or Xerox

Mapping to a Canon Printer

From a University-Owned Device

  1. A new window will appear listing the available Canon network print queues. Type the name of the desired print queue into the search field and click on the print queue to select it.

image-20240320-155454.png

  1. Make sure all fields are filled in, then click Add.

  2. You should be brought back to the original Printers & Scanners window. The newly connected printer should be displayed there. Print a test page to make sure the printer was mapped correctly.

From a Personal Device

  1. In the Add window, you will need to add the Advanced icon. Hold the Control key down on your keyboard and click next to the icons.

  2. Select Customize Toolbar. Release the Control key.

  3. Drag and drop Advanced into the toolbar.

  4. Now click the Advanced icon. Under type, select Windows printer via spools. The Device field should say Another Device.

  5. In the URL field, enter the path name for the printer.

    1. The format of the path is smb://printers.ad.clarku.edu/queue_name.

  6. In the Name field, input the name of the printer (example: ASEC_COLOR_MFP_001). The Location field is optional.

  7. In the Use drop-down menu, click Select printer software. A new window will open, listing all installed print drivers. Select the correct driver for the printer you are mapping to (you downloaded this driver in Step 1 of the Setting Up section above).

  8. Once all fields are filled in, click Add.

  9. You should be brought back to the original Printers & Scanners window. The newly connected printer should be displayed there. Print a test page to make sure the printer was mapped correctly.

Mapping to HP or Xerox Printer

  1. In the Add window, you will need to add the Advanced icon. Hold the Control key down on your keyboard and click next to the icons.

  2. Click Customize Toolbar. Release the Control key.

  3. Drag and drop Advanced into the toolbar.

  4. Now click the Advanced icon. Under type, select Windows printer via spools. The Device field should say Another Device.

  5. In the URL field, enter the path name for the printer.

    1. The format of the path is smb://printers.ad.clarku.edu/queue_name.

  6. In the Name field, input the name of the printer (example: ASEC_COLOR_MFP_001). The Location field is optional.

  7. In the Use drop-down menu, click Select printer software. A new window will open, listing all installed print drivers. Select the correct driver for the printer you are mapping to (you downloaded this driver in Step 1 of the Setting Up section above).

  8. Once all fields are filled in, click Add.

  9. You should be brought back to the original Printers & Scanners window. The newly connected printer should be displayed there. Print a test page to make sure the printer was mapped correctly.

Printing a Test Page

  1. From the Printers & Scanners, select the correct printer by clicking on it. Then click the Open Print Queue button.

  2. Select Printer from the top toolbar. Then click Print Test Page.

  3. When attempting to print for the first time, you will get a prompt for your Clark credentials. The format should be username@clarku.edu. Except when connecting to printers.ad.clarku.edu the format should be username.

Tip: If you do not want to be prompted for your Clark credentials each time that you print, you should check off the “Remember this password in my keychain” option, but only after verifying you are able to print successfully the first time.

Support

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

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