Glossary
Accept Call
Start the call when someone calls your line by picking up the handset or clicking/tapping the Accept button.
Decline Call
Decline an incoming call by tapping or clicking the red Decline button.
Active Call
A call that has been accepted and is currently ongoing.
End Call
End an active call by placing the handset back in the receiver or click/tap the red Leave button.
Hold
Place active calls on hold by using the Hold button on the receiver or the Hold button on the handset screen. To pick up a call on hold, simply tap the Hold button again.
Note: Parking a call and placing a call on hold are NOT the same thing. Please do not park calls.
Transfer
Send the call to another person or office. Click here for transfer instructions using the handset.
Call Forward
This is different than transfer. If a person turns on call forwarding in their account, it means all calls to their line will either be sent directly to voicemail or sent to someone else they have added to their call group. Click here for more information on call forwarding and call groups.