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Before You Start

This update is only available on Clark-managed Windows devices.

  • Back up data to OneDrive, external hard drive, or thumb drive.

  • Set aside 2 hours to complete the upgrade.

    • You don’t need to be at your computer for the whole two hours, so you may consider starting the upgrade before leaving for lunch or at the end of the day. Be sure to wait until the upgrade is underway before leaving your device.

  • Complete the upgrade while the device is on campus.

  • Connect your laptop to your dock for power and a wired Internet connection.

Please Note: you may see a pop-up message like the one shown below. You do not need to update immediately upon seeing the pop-up; wait for a convenient time.

image-20241114-141014.png

Upgrade

  1. Click the Windows Start menu and type “Software Center.”

  2. Click the app to open it.

  3. In the Software Center window, select Operating Systems from the pane on the left side.

  4. Select the most current upgrade option, usually the last in the list.

image-20241114-144553.png
  1. Click Install.

image-20241114-144623.png
  1. Click Install again. The upgrade process will begin after this prompt.

image-20241114-144723.png
  1. Wait while the operating system installs. Once it finishes, your computer will restart.

Support

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

Academic Commons, Plaza Level

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