Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

Before You Start

Please complete these steps prior to arriving on campus.

  • Determine your Windows operating system and update if necessary

 Upgrade your operating system

  1. Open the Start menu by clicking the Windows icon image-20240507-192144.png at the bottom of your screen

  2. Open Settings by clicking the gear icon.

  3. Click Update & Security.

  4. Click the Check for updates button.

  5. Apply all required updates.

  6. Restart your computer.

  7. Repeat these instructions until the Check for updates button says You’re up to date.

 Install and update antivirus (recommended)

Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you have a paid-for antivirus software on your computer, you must fully update it.

  1. Open a browser (such as Edge, Chrome or Firefox)

  2. Navigate to https://www.clarku.edu/offices/its/a-z-service-catalog/antivirus/

  3. Follow the detailed instructions on this page which includes the following steps:

    1. Receive a unique registration link

    2. Create a Sophos Home Account

    3. Download and Install Sophos

      1. Click here for step-by-step Windows installation instructions

Connect to Clark WiFi

Please complete the following steps when you arrive on campus.

  1. Click the Wi-Fi icon in the taskbar at the bottom of your screen.

  2. Click on ClarkWiFi.

  3. Click Connect.

  4. Enter your Clark account credentials (full email address and password).

  5. Click Ok.

  6. Click Connect.

Troubleshooting

Support

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

Academic Commons, Plaza Level

  • No labels