Accept Call

Start the call when someone calls your line by clicking/tapping the Accept button.

Active Call

A call that has been accepted and is currently ongoing.

Decline Call

Decline an incoming call by clicking/tapping the red Decline button.

End Call

End an active call by clicking/tapping the red Leave button.

Hold

Place active calls on hold by clicking/tapping the Hold button in the call window. To pick up a call on hold, click/tap Resume.

Transfer

Send an active call to another person or office.

Call Forwarding

This is different than transferring a call. If you turn on call forwarding, it means all calls will either be sent directly to voicemail or sent to someone else without ringing your phone line.

Delegate

A delegate is someone who can make and receive calls on your behalf, such as an executive assistant or administrator.