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Before You Start

  • Make sure you’re connected to the Clark network. If you’re remote, make sure you’re connected to the VPN.

  • Determine the device management software on your Mac:

    • Kandji

    • FileWave

  • Determine which version of MacOS your device uses.

 Review Clark University’s password requirements

  • Minimum password length of 14 characters

  • Cannot be one of your previous five passwords

  • Cannot contain three or more characters from the user’s account name

  • Cannot contain spaces or non-English characters

  • Will expire 365 days after it was set

  • Cannot include apostrophe ' 

  • Must contain 3 of the following categories of special characters:

    • Uppercase English letter (A to Z)

    • Lowercase English letter (a to z)

    • Number 0 to 9

    • Non-alphanumeric (!, #, $, & , =, etc…)

FileWave

MacOS 12 or lower

  1. In the upper left corner of your screen, click the Apple icon and select System Preferences. 

  2. In the System Preferences window, click Users & Groups. 

  3. Select your user profile, then click the Change Password button. 

  4. Enter your current password (the one you're changing) into the Old password field. Then, type in your new password twice, in both the New password and Verify fields. You can also set a hint for yourself if you'd prefer, but this is not required. 

  5. Click the Change Password button.

  6. Restart your computer. Once the Mac turns on again, log in with your new password. 

MacOS 13 or higher

  1. In the upper left corner of your screen, click the Apple icon and select System Settings. 

  2. In the left pane of the System Settings window, scroll down to locate Users & Groups. Click on it.  

  3. Click the small circular i icon next to your user profile. 

  4. Click Change Password.

  5. Enter your current password (the one you're changing) into the Old password field. Then, type in your new password twice: once in the New password field and again in the Verify field. You can also set a hint for yourself if you'd prefer, but this is not required. Then, click Change Password.

  6. Restart your computer. Once the Mac turns on again, log in with your new password. 

Kandji

Please note that the first part of these instructions will direct you to another browser or tab. If you have dual monitors, it may be helpful to drag these instructions to one screen and the password reset page to the other. You can also split your screen.

  1. In your internet browser, go to https://clarku.edu/password . Click the red Change Password button.

  2. Enter your Clark username and your initial password (the one you'll be changing). 

  3. Enter your new password twice. Next, review Clark University's Appropriate Use Policy and click the checkbox before clicking Submit. Once you have submitted your new password, close or minimize that page in your internet browser. Please keep these instructions open 🙂

  4. In the upper right corner of your Mac desktop, look for Kandji's butterfly icon and click on it. 

  5. In the small pop-up window, click the Self Service bar. 

  6. In the window, click Device Info in the lower left pane, then click the blue Sync button.

  7. Wait for the Password Sync window to appear. This typically takes 5 minutes.

  8. Once the Password Sync window appears, type in your new password and click the blue OK button.

Note: it may take up to 5 minutes for this window to appear on your screen

  1. Restart your computer. When it turns on again, log in with your new password. Please note you may need to reenter your new password when opening Microsoft apps such as Outlook, Word, etc. 

Support

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

Academic Commons, Plaza Level

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