Accept Call

Start the call when someone calls your line by

clicking/tapping the Accept button.

Active Call

A call that has been accepted and is currently ongoing.

Decline Call

Decline an incoming call by clicking/tapping

the red Decline button.

End Call

End an active call by

clicking/tapping the red Leave button.

Hold

Place active calls on hold by

clicking/tapping the Hold button

in the call window. To pick up a call on hold,

click/tap Resume.

Transfer

Send

an active call to another person or office

.

Call Forwarding

This is different than

transferring a call. If

you turn on call forwarding

, it means all calls

will either be sent directly to voicemail or sent to someone else

without ringing your phone line.

Delegate

A delegate is someone who can make and receive calls on your behalf, such as an executive assistant or administrator.

Call Group

A call group is a group of people that can receive calls directed to your phone line. Once created, you can set up call forwarding to this group. Call groups can ring a group of people all at once or ring specific people in a specific order. This setting is most helpful for departments or teams of multiple people.

Auto Attendant

Auto attendants are often set up for department lines and present the caller a menu from which they can choose the correct person, mailbox, or group for their request. Only specific people have access to the auto attendant function.

Simultaneous ring

Simultaneous will make any incoming calls to your phone line ring both you and another person at the same time.

Phone: 508-793-7745

Email: helpdesk@clarku.edu

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