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Use these instructions only if you remember your “old” password. If you’ve forgotten your Clark password, please follow click here for instructions for resetting your password. |
Make sure you’re connected to the Clark network via WiFi or ethernet cable. If you’re remote, make sure you’re connected to the VPN.
Determine which version of MacOS your device uses. If it is MacOS 12 or lower, please contact the ITS Help Desk.
Click here for instructions on determining MacOS: Apple - Determine MacOS
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Next, review Clark University's Appropriate Use Policy and click the checkbox before clicking Submit. Once you have submitted your new password, close or minimize that page in your internet browser. Please keep these instructions open 🙂
In the upper right corner of your Mac desktop, look for Kandji's butterfly icon and click on it.
If you do not see the Kandji icon on your Mac, please contact the ITS Help Desk.
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In the small pop-up window, click the Self Service bar.
In the window, click Device Info in the lower left pane, then click the blue Sync button.
Wait for the Password Sync window to appear.
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