Getting Started

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Please note you can explore more settings for your Teams phone using the Teams app. Click here for additional instructions on using Teams phones in the app.

Set up your desk phone

1. Connect the Ethernet cable to theyellow LAN port on the back of the phone. This connects your phone to the internet and provides it with power.

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Connect headset (optional)

1. Connect the USB headset

   1. Optional: If you have a USB headset you’d like to use, connect it to the USB port on the back of the phone.

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Sign

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into Teams on the desk phone

Sign in manually on desk phone

1. On the desk phone’s touchscreen, select Sign In on this device to enter credentials manually.

   1. Using the keypad on the desk phone touchscreen, enter your Clark email address and password when prompted.

   2. Use the green check mark on the touchscreen to move to the next step after entering text on the touchscreen.avr1

Sign in using internet browser on computer

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4. Select your Clark account.

5. Enter the password to your Clark account and click Sign in.

6. Once you see a confirmation message, you can close the window on your computer. You are now signed into your Teams desk phone.

Basic Phone Features

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Change ringtones (optional)

1. On the touchscreen, tap your picture or initials in the upper left corner. Select Settings.

2. Tap Calling, then scroll down to the Ringtones section.

3. Customize ringtones for:

   • Calls for you: Set a distinct ringtone for calls made directly to you.

   • Forwarded Calls: Set a distinct ringtone for calls made directly to you.

   • Delegated Calls: Choose a separate ringtone for calls coming in on behalf of someone else.

Desk Phone Buttons and Navigation

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Home

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button

• Press the home button to return to the main screen from any menu.

Voicemail

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button

• Access your voicemail directly by pressing the voicemail button. Follow prompts to listen to, delete, or save messages. You’ll also be able to see a transcript of the message and

  choose to

  call back anyone who left a message.

Hold button

• Tap Hold to pause the conversation. Tap the hold button again to resume the call.

Transfer button

• Select

  Press the Transfer button during a call, enter the recipient’s

  name or

  number, and confirm by clicking the number on the touchscreen. Long pressing the transfer button will give consult and transfer option.

Adjusting Ringtones

• Navigate to Settings > Calling>Ringtones.

• Customize ringtones for:

  • Calls for you: Set a distinct ringtone for calls made directly to you.

  • Forwarded Calls: Set a distinct ringtone for calls made directly to you.

  • Delegated Calls: Choose a separate ringtone for calls coming in on behalf of someone else.

Making and Managing Calls

Making a Call

• From Teams Contacts:

  • Tap Calls on the home screen and search for a contact.

• Direct Dial:

  • Use the numeric keypad to enter the number and press the call button on the right-bottom corner of the screen.

Receiving Calls

• Answering: lift the earpiece to attend the call or choose to attend the call on screen.

• Rejecting: Press the red cross in the call notification.

In-Call Features

• Mute:

  Press

Calls

Make a call

Make a call using the keypad

1. Lift the earpiece from the desk phone.

2. Dial a phone number or four-digit extension on the numeric keypad. If you’re making a call as yourself, wait several seconds for the line to start ringing.

3. If you’re making a call as a delegate or from a departmental line, use the drop-down arrow in the bottom of the touchscreen to change “Call as myself” to “Call as [name of delegatee/department].”

Make a call from contacts

1. Tap the Contacts button on the desk phone.

2. Use the touchscreen to browse contacts. Tap the one you’d like to call.

3. Under their name and picture or initials, tap the phone icon.

4. Lift the earpiece.

Answer calls

1. To accept a call, lift the earpiece from the desk phone or tap Accept call on the touchscreen.

2. To decline a call, tap the red cross on the desk phone touchscreen.

Answer calls as delegate or call group member

1. If you are a delegate for someone else, or if you belong to a call group, incoming calls to those lines will appear on or ring your phone. The touchscreen will display the name of the person or call group. You can answer, transfer, or forward the call as needed.

Call Options

These are available while you are in an active call.

• Mute: Tap the mute button to silence your microphone during a call The other person will not be able to hear you. Click on

  it

  the mute button again to

  unmute your microphone.The mute icon on the screen will indicate the status

  turn the microphone back on.

• Hold: Tap Hold to pause the conversation. The person on the other end of the line will hear hold music. Tap Hold again to resume.

• Transfer:

  Select

  Tap the Transfer button during a call

  ,

  . This will automatically place the caller on hold. Use the keypad to enter the

  recipient’s name or number, and confirm.

• Delegated Calls:

  • If you manage calls for another person, their incoming calls will appear with their name. You can answer, transfer, or forward the call as needed.

Call Delegation Settings

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Configure delegation settings directly on the phone:

• Navigate to Settings > manage Delegatesnumber or 4 digit extension you’d like to transfer to. Confirm the number by tapping it on the desk phone touchscreen. Wait while the call transfers; it will automatically end once the call is transferred successfully.

Manage Delegates

1. On the touchscreen, tap your picture or initials in the upper left corner. Select Settings.

2. Tap Manage delegates.

3. Add or remove delegates and manage the permissions listed below for the delegates.

   1. Make calls (To make calls as you)

   2. Receive calls (To receive calls on your behalf)

   3. Change call and delegate settings (add people and edit other settings)

   4. Join active calls

   5. Pickup held calls

Troubleshooting

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Issue	Solution
Phone not powering on	Check if the Ethernet cable is connected securely to a PoE-enabled port. To enable POE on a port it should be added to a particular VLAN.
Unable to sign into Teams	Confirm network connectivity and ensure Check that the ethernet cable is plugged into a green or blue wall port. Ensure your Teams credentials are accurate/. Unplug and reconnect the ethernet cable.
No internet connection / phone screen is normal but not ringing	Reset the connection by unplugging and reconnecting the ethernet connection. If it still doesn’t work. Long pres s press the hold button to reset the phone. You will be prompted to sign back in. Check to make sure you are not forwarding your calls to voicemail. Click here to learn more.
Display is unresponsive	Restart the phone by unplugging and reconnecting the Ethernet cable.
No sound during calls	Ensure the phone is not muted and verify the handset, speaker, or headset connections.

1. Resetting the Phone

   1. Long press hold button for the phone to reset.

   2. Once the reset is done sign back into Teams.

Best Practices

• Keep the screen and buttons clean using a soft, lint-free cloth.

• Customize your ringtones for better call management, especially if you manage calls for others.

Support