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titleInstall & Update Your Antivirus (recommended)

Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you have a paid-for antivirus software on your computer, you must fully update it.

  1. Open a browser (such as Edge, Chrome or Firefox)

  2. Navigate to https://www.clarku.edu/offices/its/a-z-service-catalog/antivirus/

  3. Follow the detailed instructions on this page which includes the following steps:

    1. Receive a unique registration link

    2. Create a Sophos Home Account

    3. Download and Install Sophos

      1. Click here for step-by-step instructions for Mac OS installation

Connect to Clark WiFi

Info

Please complete the following steps when you arrive on campus.

  1. Click the Wi-Fi icon in the taskbar in the upper right of your screen.

  2. Click on ClarkWiFi.

  3. Enter your Clark account information (full email address and password).

  4. Click Join.

  5. If a window appears asking you to Verify Certificate, click Continue.

    1. If prompted, enter your computer credentials.

    2. Click Update Settings.

Troubleshooting

Reset your Wi-Fi Connection

  1. Click the Wi-Fi icon in the toolbar along the top of your screen.

  2. Turn Wi-Fi off.

  3. Turn Wi-Fi on.

  4. Click on ClarkWiFi.

  5. Test your Wi-Fi by navigating to a preferred non-Clark website.

Turn off Private Addressing

Info

This troubleshooting step is applicable to devices with MacOS Sequoia or above.

  1. Click the Apple logo in the upper left corner of your screen. Click System Settings.

  2. From the left pane, click Network and then Wi-Fi.

  3. Click the Details button for ClarkWiFi.

  4. Make sure Private Addressing is turned off.

Support

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

Academic Commons, Plaza Level