Thank you for changing your Clark University password to keep your account safe and secure!
Please set aside 15-20 minutes to complete this process. Note that you will need to restart your computer for your new password to take effect, so save and close any files or windows you have open before starting.
Please review Clark University's password requirements.
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Before You Start
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Use these instructions only if you remember your “old” password. If you’ve forgotten your Clark password, please click here for instructions for resetting your password. |
Make sure you’re connected to the Clark network via WiFi or ethernet cable. If you’re remote, make sure you’re connected to the VPN.
Determine which version of MacOS your device uses. If it is MacOS 12 or lower, please contact the ITS Help Desk.
Click here for instructions on determining MacOS: Apple - Determine MacOS
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Please provide the asset number assigned to your Clark-owned Mac. This number can be found on a sticker with the Clark seal somewhere on the device.
Which version of MacOS do you have on your computer?
12 or lower
13 or higher
I’m not sure
What is my MacOS?
Step 1: To determine which version of MacOS you have, click on the Apple logo in the upper left corner of your screen and select click About This Mac.
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Step 2: Locate your MacOS in the information window.
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Which device management software is installed on your Mac?
Filewave
Kandji
Make sure your Apple computer is connected to the university network (either with an ethernet cable or though WiFi).
FileWave Old OS
Step 1: In the upper left corner of your screen, click the Apple icon and select System Preferences.
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Step 2: In the System Preferences window, click Users & Groups.
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Step 3: Select your user profile, then click the Change Password button.
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Step 4: Enter your current password (the one you're changing) into the Old password field. Then, type in your new password twice, in both the New password and Verify fields. You can also set a hint for yourself if you'd prefer, but this is not required.
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Step 5: Click the Change Password button.
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Step 6: Restart your computer. Once the Mac turns on again, log in with your new password.
Kandji
Please note that the first part of these instructions will direct you to another browser or tab. If you have dual monitors, it may be helpful to drag these instructions to one screen and the password reset page to the other. You can also split your screen.
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Instructions
In your internet browser, go to https://biscuits.clarku.edu
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/PasswordChange/?_gl=1*1upva4b*_gcl_au*OTM5MzY3NTEuMTcyOTUyNzUxNQ.
Enter your Clark username and your initial password (the one you'll be changing).
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Enter your new password twice: once in the New Password field, and once again in the Confirm New Password field. Make sure your password meets all listed requirements.
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Next, review Clark University's Appropriate Use Policy and click the checkbox before clicking Submit. Once you have submitted your new password, close or minimize that page in your internet browser. Please keep these instructions open 🙂
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In the upper right corner of your Mac desktop, look for Kandji's butterfly icon and click on it.
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If you do not see the Kandji icon on your Mac, please contact the ITS Help Desk.
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In the small pop-up window, click the Self Service bar.
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In the window, click Device Info in the lower left pane, then click the blue Sync button.
Wait for the Password Sync window to appear.
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Note: it may take up to 5 minutes for this window to appear on your screen |
Once the Password Sync window appears, type in your new password and click the blue OK button.
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Restart your computer. When it turns on again, log in with your new password.
If you are prompted to update your keychain, enter your old password (the one you just changed) in order to open the keychain and save the new password.
Please note you may need to reenter your new password when opening Microsoft apps such as Outlook, Word, etc.
Filewave New OS
Step 1: In the upper left corner of your screen, click the Apple icon and select System Settings.
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Step 2: In the left pane of the System Settings window, scroll down to locate Users & Groups. Click on it.
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Step 3: Click the small circular i icon next to your user profile.
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Step 4: Click Change Password.
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Step 5: Enter your current password (the one you're changing) into the Old password field. Then, type in your new password twice: once in the New password field and again in the Verify field. You can also set a hint for yourself if you'd prefer, but this is not required. Then, click Change Password.
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Step 6: Restart your computer. Once the Mac turns on again, log in with your new password.
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Support
ITS Help Desk |
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Phone: 508-793-7745 |
Email: helpdesk@clarku.edu |
Academic Commons, Plaza Level |