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Update to Office 2021: How-To Guide
Clark University
Updated Spring 2023
Information Technology Services
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Before You Start
Note on Updating Remotely
If
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you are remote, please connect to the VPN prior to updating.
Instructions on installing and connecting to VPN: VPN - Install and Connect
If
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you
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remote into
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an on-campus computer, ITS suggests waiting until you are on campus to start the update process. If this is not feasible, please contact helpdesk@clarku.edu for guidance.
Note on Update’s Effects
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After the update, your Microsoft applications may have a different format or style. It may take a few days to grow comfortable with this change. If you’d like assistance navigating these changes, please contact techtraining@clarku.edu. |
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Outlook’s format and navigation in particular is impacted by this update. Please view this video for more information on changes within Outlook and instructions on customizing your Outlook ribbon options. You may also contact techtraining@clarku.edu for assistance. |
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On Windows devices, the taskbar is the black bar shown at the bottom of the screen. Usually, various apps are pinned to this taskbar for quick and easy access, as shown below. The Office 2021 update should remove these pins, which in no way |
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affects your documents or accounts. However, if the pins are still in place after the update, it is necessary to remove them manually, as they will link to expired applications. To remove pins, right click on the icon and select “Unpin from taskbar.” To add the updated apps to the taskbar, please view this video. |
Instructions
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Note: Before you begin, close any applications |
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and restart your computer |
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From your computer desktop, click the Windows icon
in the bottom left corner of your screen.
Using your keyboard, type in “Software Center.” Once the app appears in the menu, click “open.”
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Next, you’ll see a list of ITS provided university apps in a separate the Software Center window. From this list, locate and click on “Office Office Enterprise, Microsoft 2021.”
Please note: The older 2019 version of Office Enterprise may also be on this list. Make sure you select the2021
version.
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Click the green
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Install button.
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Wait while the software update installs.
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When the software has installed successfully, the green button will change to
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Uninstall, and the status will read as
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Installed.
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Note: If the installation fails, please contact helpdesk@clarku.edu |
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When prompted, restart your computer.
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If you are not prompted
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, restart your computer
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manually
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.
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Re-open one of your Office apps (e.g., Word), create a blank file, and then go to the File tab. Click
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Account at the bottom of the File menu.
From the Account page, click on
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Update Options and select
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Update Now.
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Please note: this action only needs to be completed once, in one Microsoft app. The others will update automatically.
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1
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This will update all Office apps on your device.
Support
ITS Help Desk |
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Phone: 508-793-7745 |
Email: helpdesk@clarku.edu |
Academic Commons, Plaza Level |