Term | Meaning |
---|---|
Accept Call | Start the call when someone calls your line by clicking/tapping the Accept button. |
Active Call | A call that has been accepted and is currently ongoing. |
Decline Call | Decline an incoming call by clicking/tapping the red Decline button. |
End Call | End an active call by clicking/tapping the red Leave button. |
Hold | Place active calls on hold by clicking/tapping the Hold button in the call window. To pick up a call on hold, click/tap Resume. |
Transfer | Send an active call to another person or office. |
Call Forwarding | This is different than transferring a call. If you turn on call forwarding, it means all calls will either be sent directly to voicemail or sent to someone else without ringing your phone line. |
Delegate | A delegate is someone who can make and receive calls on your behalf, such as an executive assistant or administrator. |
Call Group | A call group is a group of people that can receive calls directed to your phone line. Once created, you can set up call forwarding to this group. Call groups can ring a group of people all at once or ring specific people in a specific order. This setting is most helpful for departments or teams of multiple people. |
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