Accept Call

Start the call when someone calls your line by clicking/tapping the Accept button.

Active Call

A call that has been accepted and is currently ongoing.

Decline Call

Decline an incoming call by clicking/tapping the red Decline button.

End Call

End an active call by clicking/tapping the red Leave button.

Hold

Place active calls on hold by clicking/tapping the Hold button in the call window. To pick up a call on hold, click/tap Resume.

Transfer

Send an active call to another person or office.

Call Forwarding

This is different than transferring a call. If you turn on call forwarding, it means all calls will either be sent directly to voicemail or sent to someone else without ringing your phone line.

Delegate

A delegate is someone who can make and receive calls on your behalf, such as an executive assistant or administrator.

Call Group

A call group is a group of people that can receive calls directed to your phone line. Once created, you can set up call forwarding to this group. Call groups can ring a group of people all at once or ring specific people in a specific order. This setting is most helpful for departments or teams of multiple people.

Auto Attendant

Auto attendants are often set up for department lines and present the caller a menu from which they can choose the correct person, mailbox, or group for their request. Only specific people have access to the auto attendant function