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Send the call to another person or office. Click here for transfer instructions using the handset.

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Desk Phone

Handset

Refers to the physical phone apparatus at the help desk, including the physical buttons, the screen, and the receiver.

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Important Notes

Call Forwarding

This is different than transfer. If a person turns on call forwarding in their account, it means all calls to their line will either be sent directly to voicemail or sent to someone else they have added to their call group. Click here for more information on call forwarding and call groups.

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