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  • Make sure you’re connected to the Clark network. If you’re remote, make sure you’re connected to the VPN.

  • Determine the device management software on your Mac:

    • Kandji

    • FileWave

  • Determine which version of MacOS your device uses.

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titleReview Clark University’s password requirements

  • Minimum password length of 14 characters

  • Cannot be one of your previous five passwords

  • Cannot contain three or more characters from the user’s account name

  • Cannot contain spaces or non-English characters

  • Will expire 365 days after it was set

  • Cannot include apostrophe ' 

  • Must contain 3 of the following categories of special characters:

    • Uppercase English letter (A to Z)

    • Lowercase English letter (a to z)

    • Number 0 to 9

    • Non-alphanumeric (!, #, $, & , =, etc…)

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titleDetermine MacOS

  1. To determine which version of MacOS you have, click on the Apple logo in the upper left corner of your screen and select click About This Mac.

  2. Locate your MacOS in the information window.

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titleDetermine device management software

  • Kandji

  • FileWave

FileWave

MacOS 12 or lower

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