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Before You Start

Prior to Bringing Personal Device to Campus

 MacOS 12 or lower

  1. Click the Apple icon in the upper left corner of your screen.

  2. Click About This Mac

  3. Click Software Updates.

  4. If you see the text “Other updates are available”, click More Info.

  5. Install all required operating system updates.

  6. Restart your computer.

  7. Repeat these instructions until there are no additional operating system updates.

 MacOS 13 or higher

  1. Click the Apple icon in the upper left corner of your screen.

  2. Select System Settings.

  3. If updates are available, you’ll see text reading Software Update Available at the top of the left pane. Click on it.

  4. In the Updates Available section, click the button labeled Update Now.

  5. Agree to licensing terms and conditions.

  6. Wait while the updated OS downloads to your computer.

  7. Your computer will restart automatically.

 Windows

  1. Open the Start menu by clicking the Windows icon image-20240507-192144.png at the bottom of your screen

  2. Open Settings by clicking the gear icon.

  3. Click Update & Security.

  4. Click the Check for updates button.

  5. Apply all required updates.

  6. Restart your computer.

  7. Repeat these instructions until the Check for updates button says You’re up to date.

  • Install or update antivirus

    • Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you have a paid-for antivirus software on your computer, you must fully update it.

 MacOS

  1. Open a web browser.

  2. Navigate to https://www.clarku.edu/offices/its/a-z-service-catalog/antivirus/

  3. Follow the detailed instructions on this page which includes the following steps:

    1. Receive a unique registration link

    2. Create a Sophos Home Account

    3. Download and Install Sophos

      1. Click here for step-by-step instructions for Mac OS installation

 Windows

Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you have a paid-for antivirus software on your computer, you must fully update it.

  1. Open a web browser.

  2. Navigate to https://www.clarku.edu/offices/its/a-z-service-catalog/antivirus/

  3. Follow the detailed instructions on this page which includes the following steps:

    1. Receive a unique registration link

    2. Create a Sophos Home Account

    3. Download and Install Sophos

      1. Click here for step-by-step Windows installation instructions

After Bringing Personal Device to Campus

  1. Connect your device with an Ethernet cable to a network port (wall jack).

  2. Launch a web browser and register your device based on your device type (instructions below).

Register Your Device

Chromebook

  1. Once you’re connected to the internet, open an internet browser and navigate to https://clarknet.clarku.edu.

  2. Cluck Continue to Device Registration.

  3. Log in with your Clark account.

  4. Enter a nickname for your device that is descriptive.

    1. ITS recommends the device make and model, and year of registration.

    2. Example: Chromebook Fall 24

  5. Check the box to state that you have read and agree to Clark’s Appropriate Use policy.

  6. Click Register.

  7. Click Ok

Mac

Install System Check

  1. When connected, you will receive a pop-up window with a link to Continue to Device Registration.

    1. If you don’t receive this window, open a browser and navigate to https://clarknet.clarku.edu

  2. Click on Continue to Device Registration (or I have a Clark Account)

    1. If prompted, click Allow.

  3. Log in with your Clark account.

  4. Click Step 1. Download Clear Pass OnGuard Agent

    1. If you receive a prompt, read the instructions and click OK.

  5. The software will save to your Downloads folder. Once the download is complete, double click on the file to open it.

    1. If you receive a message stating “Clear Pass OnGuard can’t be opened because it was not downloaded from the App Store,” please expand the instructions below.

 "Clear Pass OnGuard can’t be opened because it was not downloaded from the App Store"

  1. Click OK.

  2. Click on the Apple logo in the upper left corner of your screen. Open System Preferences (MacOS 12 or lower) or System Settings (MacOS 13 or higher)

  3. Click Security & Privacy.

  4. Click Open Anyway.

  5. When prompted, enter your computer credentials. Clear Pass OnGuard will begin to install.

  6. Follow the multiple prompts to install Clear Pass OnGuard and enter your computer credentials again if prompted.

Run System Check

  1. Return to the internet browser window and choose Step 2. Launch Clear Pass

    1. If you receive a prompt, read the instructions and click OK.

  2. Clear Pass OnGuard will check to ensure that your system has an up-to-date operating system, and up-to-date antivirus software.

  3. When complete, the webpage will reload and identify if the device has met the requirements.

    1. If the device failed a requirement, revisit the Before You Start section above to update your operating system or install antivirus software.

  4. Enter a nickname for your device that is descriptive.

    1. We recommend the device make and model, and year of registration.

    2. Example: Macbook Pro 2025

  5. Check the box to state that you have read and agree to the Appropriate Use policy.

  6. Click Register.

  7. Click OK.

Windows

  1. When connected, you will receive a pop-up window with a link to Continue to Device Registration

    1. If you don’t receive this window, open a browser and navigate to https://clarknet.clarku.edu

  2. Click on Continue to Device Registration.

  3. Log in with your Clark account credentials (full email address and password).

  4. Click Step 1. Download Clear Pass OnGuard Agent.

    1. If you receive a prompt, read the instructions and click OK.

  5. Once the download is complete, click Step 2. Launch Clear Pass.

    1. If prompted, allow your browser to open the application.

  6. When the system check is complete, the webpage will reload and identify if the device has met the requirements of an up-to-date operating system, and up-to-date antivirus software.

    1. If the device failed a requirement, revisit the “Before You Start” section above to update your operating system or install antivirus software.

  7. Enter a nickname for your device that is descriptive.

  8. We recommend the device make and model, and year of registration.

    1. Example: Elitebook 800 Fall 25

  9. Check the box to state that you have read and agree to the Appropriate Use policy.

  10. Click Register.

  11. Click Ok.

Support

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

Academic Commons, Plaza Level

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