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WiFi for Faculty & Staff - Connecting on iOS (Personal Device)

WiFi for Faculty & Staff - Connecting on iOS (Personal Device)

Before You Start

  1. Open Settings

  2. Tap General

  3. Tap About

  4. Note your version of iOS.

Instructions

Connect to network

  1. Open Settings.

  2. Click on Wi-Fi.

  3. Click on ClarkWiFi

  4. Enter your Clark account details (full email address and password).

  5. Click Join.

  6. If prompted to trust radius.it.clarku.edu, click Trust.

Register your device

  1. When connected, you will receive a pop-up window with a link to Continue to Device Registration.

If you don’t receive this pop-up, open a browser, such as Safari, and navigate to https://clarknet.clarku.edu

If you’re on an iPad, the network may try to register you as a laptop. If you receive a page asking you to Download Clearpass, please do the following:

  1. Close the registration page.

  2. Open an alternative browser (Chrome, Firefox)

  3. If prompted, choose Use without Internet.

  4. Navigate to https://clarknet.clarku.edu

  5. Complete registration steps below.

  1. Tap on Continue to Device Registration,

  2. If prompted, tap Allow.

  3. Log in with your Clark account.

  4. Enter a nickname for your device that is descriptive.

    1. ITS recommends the device make and model, and year of registration.

    2. Example: iPhone 12 Spring 24

  5. Check the box to state that you have read and agree to the Appropriate Use policy.

  6. Tap Register.

  7. Tap Ok.

Reset your WiFi Connection

  1. Open Settings

  2. Click on Wi-Fi.

  3. Turn Wi-Fi off.

  4. Turn Wi-Fi on.

  5. Click on ClarkWiFi.

  6. Test your connection by navigating to a preferred non-Clark website.

Turn Off Private Address (ios14 or higher)

Note: Since ClarkWiFi is a secure network, and your device is registered, private browsing is not necessary and will prevent you from connecting.

  1. Open Settings

  2. Click on Wi-Fi

  3. Click the information icon.

  4. Toggle the green switch next to Private Address.

  5. Follow the prompts on your screen to rejoin the network.

Support

ITS Help Desk

ITS Help Desk

Phone: 508-793-7745

Email: helpdesk@clarku.edu

Academic Commons, Plaza Level