The call answering rules help you…

• Configure how long your phone line rings

• Configure ringing on multiple devices or numbers

• Redirect unanswered calls

Call forwarding redirects incoming calls to voicemail or another number/person without ringing your phone line.

Call group members can receive calls on your behalf. Once created, you can set up call forwarding to this group. Call groups can ring a group of people all at once or ring specific people in a specific order. This setting is most helpful for departments or teams of multiple people.

Simultaneous ring will make any incoming calls to your phone line ring both you and another person.

A delegate is someone who can make and receive calls on your behalf, such as an executive assistant or administrator.

Auto attendants are often set up for department lines and present the caller a menu from which they can choose the correct person, mailbox, or group for their request. Only specific people have access to the auto attendant function.

The call flow setting helps you set up who the auto attendant should direct callers to - for example, press 1 for Sally Software.