Last Updated: 13 Mar 2024

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• Make sure the appropriate file share(s) are mapped to your computer. See instructions:

  • File Shares - Map to a Mac

  • File Shares - Map to a Windows Computer

Instructions

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Double click the Computer icon and open the mapped network share and browse to the location of the missing or corrupted file.

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• • Windows Computer

Navigate to File Share

1. Open the File Explorer Image Added located at the bottom of your screen.

2. In the left pane, click This PC.

3. Identify your file share(s) in the Networked locations section in the File Explorer window.

Restore the Entire File Share to a Previous Version

1. Right-click on the file share you’d like to restore to a previous version. Click Properties.

2. In the Properties window, click the Previous Versions tab to see a list of dates and times you can select from.

3. Select a the date and time prior to the file/folder having been deleted or becoming corruptyou’d like the file share to revert to. Click Viewto verify the documentfile share appears as desired. If necessary, choose another date and time and repeat until the file share appears the way you want it to.

4. If what you are looking for is not here, then try another date and time.

5. Once you locate a viable copy of the file/folder you can drag it to your desktop or back onto the network share or select “Save As” and select another location.

6. Do not use the Restore option, unless you have the specific folder/file selected and it needs to be restored in its entirety to an earlier point in time. All changes since that restore point will be lost, so you should be certain that the Restore feature will work for you instead of Copy.

Support

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