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Microsoft Support Resources
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Use the dial pad to make a call in Microsoft Teams - Microsoft Support
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Call forwarding, call groups, and simultaneous ring in Microsoft Teams - Microsoft Support
Set up call forwarding
Create a call group
Set up simultaneous ring
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Set Up Teams Phone
Access call settings - Microsoft Support
Change your default mic, speaker, or camera - Microsoft Support
Choose ringtones - Microsoft Support
Make a test call - Microsoft Support
Set call answering rules - Microsoft Support
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The call answering rules help you…
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Calls & Call History
Make a phone call - Microsoft Support
Put a call on hold - Microsoft Support
Answer a call in Microsoft Teams - Microsoft Support
View your call history - Microsoft Support
Voicemail
Adjust voicemail settings & greeting - Microsoft Support
Check your voicemail
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- Microsoft Support
Call Forwarding, Call Groups, and Simultaneous Ring
Set up call forwarding - Microsoft Support
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Call forwarding redirects incoming calls to voicemail or another number/person without ringing your phone line. |
Create & manage call group - Microsoft Support
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Manage your call settings in Microsoft Teams - Microsoft Support
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Add and remove delegates
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Change your default mic, speaker, or camera
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Make a test call
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Set call answering rules, including rules for incoming calls and unanswered calls
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Adjust voicemail settings
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Call group members can receive calls on your behalf. Once created, you can set up call forwarding to this group. Call groups can ring a group of people all at once or ring specific people in a specific order. This setting is most helpful for departments or teams of multiple people. |
Set up simultaneous ring - Microsoft Support
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Simultaneous ring will make any incoming calls to your phone line ring both you and another person. |
Delegates & Auto Attendants
Delegates
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A delegate is someone who can make and receive calls on your behalf, such as an executive assistant or administrator. |
Add & manage delegates - Microsoft Support
Make & receive calls as a delegate - Microsoft Support
Put calls on hold as a delegate - Microsoft Support
Auto Attendants
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Auto attendants are often set up for department lines and present the caller a menu from which they can choose the correct person, mailbox, or group for their request. Only specific people have access to the auto attendant function. |
Change auto attendant greeting - Microsoft Support
Set business hours for auto attendant - Microsoft Support
Manage call flow - Microsoft Support
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The call flow setting helps you set up who the auto attendant should direct callers to - for example, press 1 for Sally Software. |