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Before You Start

Prior to Arriving on Campus

Expand
titleMacOS 12 or lower

  1. Click the Apple icon in the upper left corner of your screen.

  2. Click About This Mac

  3. Click Software Updates.

  4. If you see the text “Other updates are available”, click More Info.

  5. Install all required operating system updates.

  6. Restart your computer.

  7. Repeat these instructions until there are no additional operating system updates.

Expand
titleMacOS 13 or higher

  1. Click the Apple icon in the upper left corner of your screen.

  2. Select System Settings.

  3. If updates are available, you’ll see text reading Software Update Available at the top of the left pane. Click on it.

  4. In the Updates Available section, click the button labeled Update Now.

  5. Agree to licensing terms and conditions.

  6. Wait while the updated OS downloads to your computer.

  7. Your computer will restart automatically.

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titleWindows

  1. Open the Start menu by clicking the Windows icon image-20240507-192144.pngImage Added at the bottom of your screen

  2. Open Settings by clicking the gear icon.

  3. Click Update & Security.

  4. Click the Check for updates button.

  5. Apply all required updates.

  6. Restart your computer.

  7. Repeat these instructions until the Check for updates button says You’re up to date.

  • Install or update antivirus

    • Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you have a paid-for antivirus software on your computer, you must fully update it.

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titleMacOS

  1. Open a web browser.

  2. Navigate to https://www.clarku.edu/offices/its/a-z-service-catalog/antivirus/

  3. Follow the detailed instructions on this page which includes the following steps:

    1. Receive a unique registration link

    2. Create a Sophos Home Account

    3. Download and Install Sophos

      1. Click here for step-by-step instructions for Mac OS installation

Expand
titleWindows

Clark University provides Sophos antivirus free of charge to all members of the Clark community. If you have a paid-for antivirus software on your computer, you must fully update it.

  1. Open a web browser.

  2. Navigate to https://www.clarku.edu/offices/its/a-z-service-catalog/antivirus/

  3. Follow the detailed instructions on this page which includes the following steps:

    1. Receive a unique registration link

    2. Create a Sophos Home Account

    3. Download and Install Sophos

      1. Click here for step-by-step Windows installation instructions

  1. Connect your device with an Ethernet cable to a network port (wall jack).

  2. Launch a web browser and follow the instructions included below based on your device type.

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